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Full-Time
Service Writer / Shop Coordinator
Coordinate service appointments, communicate with customers, manage work orders, and support the service team.
Duties & Responsibilities
- Greet customers and assess their service needs in person and by phone
- Open, track, and close work orders in the service management system
- Communicate repair status updates to customers clearly and professionally
- Schedule service appointments and coordinate technician workflow
- Prepare accurate service estimates and obtain customer approvals
- Order parts and follow up on backorders
- Handle customer questions, concerns, and final billing
Requirements & Qualifications
- Strong written and verbal communication skills
- Experience with service management or CRM software a plus
- Customer-facing experience required
- Organized, detail-oriented, and able to manage multiple priorities
- Marine industry knowledge helpful but not required
Why Join Thomas Marine?
- Family-owned business with a close-knit team
- Authorized Suzuki Marine dealer — work with premium equipment
- Hands-on training and skill development
- Serving Georgetown County and the SC Lowcountry
- Competitive pay and a shop culture built on respect
Position Details
RoleService Writer / Shop Coordinator
TypeFull-Time
PayCompetitive — based on experience
LocationGeorgetown, SC
Apply Now
Service Writer / Shop Coordinator
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